For the Daff & Dill Florist website at https://www.daffanddill.co.uk. Last updated October 2026.
This website is operated by Daff & Dill Florist (“we”, “our” or “us”). Daff & Dill Florist is an independent florist and a member of the Interflora network. Orders for delivery outside our local delivery area are fulfilled through Interflora British Unit (“Interflora”) and its network of member florists.
These Terms and Conditions govern your use of the website and any of our services which are accessible on or via the website (the “Service”). Please read them before placing an order. By placing an order you agree to be bound by them. Our privacy notice and cookie policy also apply.
1. Products
- 1.1
All products as depicted on this website (as may be varied from time to time) are available for local delivery within our delivery area and for collection from our shop. Where marked, products are also available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man through the Interflora network, and internationally through Interflora's partner florists. Certain product ranges are available in selected delivery areas only.
- 1.2
Certain flower and plant products may be delivered in bud to ensure longer life.
- 1.3
Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order, please contact us using the contact details set out in section 7.
- 1.4
All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible we, or the Interflora florist fulfilling your order, will contact you to agree a suitable substitution.
- 1.5
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.
- 1.6
We are unable to offer add-ons or finishing touches with products ordered from selected ranges and locations; this will be made clear when placing your order.
- 1.7
Products are delivered on the date you choose at checkout, subject to the cut-off times and lead times shown. See section 5 for delivery services.
- 1.8
Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
- 1.9
We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.
- 1.10
Food items may contain allergens. Please see specific product pages for allergen information. We reserve the right to substitute any items with replacements of equal or higher quality and value. In the event that a substitution is made, the nutritional and allergen summaries on our website may not reflect the true contents of the product.
2. Alcoholic gifts
- 2.1
Under the Licensing Act of 2003 (UK) and 2005 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under the Licensing (Northern Ireland) Order 1996 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
- 2.2
Alcoholic gifts are supplied to selected areas only, either by us where we are licensed to do so or in association with a licensed third party. By ordering an alcoholic gift you confirm that you and the recipient are aged 18 or over, and proof of age may be requested on delivery or collection. For further information regarding our suppliers, contact us using the contact details set out in section 7.
3. Prices
- 3.1
Prices listed within the Service are valid for a maximum of 14 days from the date of submitting your order.
- 3.2
Prices include VAT, where applicable, for deliveries within the UK, Republic of Ireland and Channel Islands unless stated otherwise at checkout.
- 3.3
Except where stated, product prices exclude delivery charges.
- 3.4
Product prices for items requiring delivery outside of the UK, Republic of Ireland and Channel Islands exclude delivery charges.
- 3.5
Please note that from time to time, product and delivery prices on this website may vary from those offered in our shop, via our telephone ordering line, or on interflora.co.uk.
- 3.6
Product prices are subject to change without notice.
4. Orders and payments
- 4.1
You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
- 4.2
We accept payment by all major credit and debit cards and alternative payment methods (such as Apple Pay and Google Pay) through our payment provider, Square, together with any other payment methods we may specify from time to time.
- 4.3
By clicking the 'Pay' button at the end of the order process, you are consenting to be bound by these Terms and Conditions and any other terms appearing anywhere on the website.
- 4.4
Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
- 4.5
We cannot accept orders from customers under the age of eighteen (18) years.
5. Delivery
5.1 General notes
- 5.1.1
Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
- 5.1.2
We will advise you of the first available delivery date for your chosen item when you place your order.
- 5.1.3
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered we, or the Interflora florist fulfilling your order, may contact you and confirm delivery details to enable delivery to be made.
- 5.1.4
Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be by our own shop, by an Interflora florist local to the recipient, or for certain orders via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible; in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.
- 5.1.5
In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
- 5.1.6
Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact us for further information using the contact details set out in section 7.
- 5.1.7
Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the item(s).
- 5.1.8
Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
- 5.1.9
In respect of orders for items from the funeral and sympathy ranges only, for delivery to funerals or funeral directors, it is possible to request a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
- 5.1.10
Before placing your order, please review delivery cut-off times and prices.
- 5.1.11
Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
- 5.1.12
Please note deliveries to remote areas which are made by public transport (e.g. boat, plane) may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order.
- 5.1.13
We shall not be liable for any failure to perform our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
5.2 Local delivery and collection
- 5.2.1
We deliver locally from our own shop to the postcode areas listed on our Delivery page. Local delivery is charged at £5.95 per order unless a different charge is shown for your postcode at checkout, and is free on orders of £40.00 or more.
- 5.2.2
Same day local delivery is available for orders placed by 1pm on a day we are open, subject to availability. Orders placed after the cut-off will be offered the next available date.
- 5.2.3
Local deliveries are made during our opening hours. Any time slot offered at checkout is a preference and, except where we expressly confirm otherwise, we cannot guarantee delivery within a specific slot.
- 5.2.4
Local deliveries are not available on days we are closed, including bank holidays unless we advertise otherwise. Delivery services may be withdrawn, and cut-off times and delivery charges may vary, without notice during busy periods such as Valentine's Day, Mother's Day and Christmas.
- 5.2.5
You may collect your order from our shop free of charge. Orders for collection need at least 2 hours' notice; we will show you the earliest available collection time when you place your order.
- 5.2.6
When ordering for collection we will use all reasonable endeavours to make you aware of our opening hours. If for any reason we are unable to prepare the item you have ordered for collection on the requested date at the collection time, we will attempt to contact you in advance to advise you and either re-arrange collection or cancel the order.
- 5.2.7
Due to the perishable nature of our products, please ensure you collect your order no later than 24 hours after the collection date/time you specified. Due to the bespoke, perishable nature of our products, we are unable to refund or offer replacement products for orders which you fail to collect.
- 5.2.8
When collecting your order, please ensure you have a copy of your order confirmation email (stating your order number) with you together with a piece of personal identification (e.g. driving licence), as we may ask for these as proof of identity when you collect your order.
- 5.2.9
We reserve the right to withdraw or amend the availability of the collection service from time to time without warning.
5.3 National delivery through Interflora
- 5.3.1
Orders for delivery outside our local delivery area but within the United Kingdom, Republic of Ireland, Isle of Man and Channel Islands are relayed through the Interflora network and are made up and delivered by an Interflora florist local to the recipient. The delivery charge for relayed orders is £8.95 per order and is shown before you pay.
- 5.3.2
Relayed orders are generally delivered next day, between 8am and 6pm, excluding Sundays and bank holidays. Same day relay may be possible for orders placed early in the day; we will confirm this with you after your order is placed. Orders received on a bank holiday will be processed the next working day.
- Some delivery services are subject to availability.
- Some delivery services may be withdrawn without notice during busy periods.
- Some delivery cut-off times may vary without notice during busy periods.
- At certain times of the year delivery prices may vary.
- Deliveries are not generally available on bank holidays.
- If you request delivery to remote areas which are not normally delivered to by Interflora you will be advised of any additional charges as soon as possible upon receipt of your order.
- 5.3.3
There are some locations where no Interflora florist is available to deliver floral products. In this event your floral product will still be arranged by an Interflora florist but delivery will be via a specially selected courier. Courier deliveries are not available on Sundays or bank holidays, cannot be made for specific times, and are not available to the Scottish Highlands (and some Scottish Islands), Northern Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons. Couriers cannot deliver to a university campus, as generally there is no access beyond security/reception areas. We do not recommend courier deliveries to hospitals or funerals.
- 5.3.4
Relayed orders are also subject to Interflora's own delivery information and cut-off times, which we will make clear during the ordering process or when we confirm your order.
5.4 International delivery
- 5.4.1
In respect of orders outside the UK, Republic of Ireland and Channel Islands, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and public holidays, cannot be guaranteed.
- 5.4.2
For international orders please be aware that same day (selected countries only), next day and future date delivery options are available. The delivery charge is shown before you pay. Please note that certain delivery dates may incur additional charges.
- 5.4.3
We cannot accept orders for timed delivery overseas.
- 5.4.4
Please note that whilst Interflora has extensive delivery coverage internationally, there are some locations where no florist is available to deliver. In the event that you place an order to an area where delivery is unavailable we will contact you as soon as possible to advise and cancel your order.
6. Cancellation and amendments
- 6.1
If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us by email at flowers@daffanddill.co.uk or by telephone on 01254 937292 and provide the following information. Please give 48 hours' notice before the requested delivery or collection date.
- Order number(s)
- Name of customer(s)
- Billing address of customer(s)
- Name of recipient(s)
- 6.2
We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun.
- 6.3
In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for the costs of returning the goods, which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. We have the right to deduct an amount for diminished value of goods.
- 6.4
In the event that goods are to be returned, please return them to our shop at 900 Whalley New Rd Blackburn BB1 9BD and you will receive a full refund, subject to clause 6.3. In the event that goods delivered by an Interflora florist need to be returned, these should be returned to the premises of the florist delivering the goods.
- 6.5
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent, and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
7. Customer care
- 7.1
In the event you are not satisfied with the Service, please contact us and we'll do all we can to put the situation right, or, if you prefer, give you your money back.
- 7.2
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
- 7.3
Any complaints should be addressed in the first instance to:
- By email: flowers@daffanddill.co.uk
- By telephone: 01254 937292
- By post: Daff & Dill Florist, 900 Whalley New Rd Blackburn BB1 9BD
- 7.4
For orders relayed through the Interflora network you may also contact Interflora Customer Care:
- By email: hello@interflora.co.uk
- By post: Customer Care, Interflora British Unit, Interflora House, Watergate, Sleaford, Lincolnshire, NG34 7TB
8. Alternative dispute resolution
- 8.1
If you are not able to resolve a customer service issue you may have with a product or service you have purchased via our website or by telephone, you may be able to refer the matter to an alternative dispute resolution (ADR) provider. We will tell you whether we agree to use an ADR provider, and which one, at the time. Nothing in this section affects your statutory rights or your right to bring a claim in court.
9. Disclaimer
- 9.1
Whilst we agree to use all reasonable endeavours to ensure that the website and/or the Service is fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the website and/or the Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the website and/or the Service impossible or impractical.
- 9.2
We accept liability for death or personal injury arising from our negligence.
- 9.3
Subject to clause 9.2, our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited, per claim or series of connected claims, to a multiple of 5 times the price you have paid for the products.
- 9.4
Subject to clauses 9.2 and 9.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the website and/or the Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied.
- 9.5
Subject to clauses 1.5 and 5.1, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
- 9.6
Abuse of Service: we reserve the right to refuse an order if we believe your use of the Service, either directly or indirectly, is for any unlawful purpose, or may cause distress or offence to any person.
- 9.7
Daff & Dill Florist understands that it is under a legal duty to supply goods that are in accordance with the contract.
10. Promotional offers and codes
- 10.1
From time to time we may offer promotional discounts or promotional codes. Unless we say otherwise, a promotion applies only to purchases made on this website and cannot be applied to orders already placed.
- 10.2
Promotions are usually restricted to one use per customer and should not be passed on to additional recipients. They may be limited to specified products, services or delivery dates, and may be set to a maximum number of redemptions. Details of any restrictions will be communicated at the point where we promote the offer to you.
- 10.3
Promotions cannot be exchanged for a cash alternative or used in conjunction with any other promotion. Where a promotion entitles you to a percentage discount against the product price, this excludes any and all delivery charges.
- 10.4
Promotions may be withdrawn or suspended without notice for any reason. We will advise you within the order process if we cannot accept a promotional code you have entered.
- 10.5
Interflora gift vouchers, Flora-Cheques, Interflora gift cards and promotional codes issued by Interflora for use on interflora.co.uk cannot be redeemed on this website.
11. General
- 11.1
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the website and/or the Service from time to time. We will post any changes on the website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Service or website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
- 11.2
Additionally, we reserve the right to suspend, restrict or terminate access to the website and/or the Service for any reason at any time.
- 11.3
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- 11.4
We shall ensure that we comply with the requirements of all current data protection legislation including, without limitation, the Data Protection Act 2018, the UK General Data Protection Regulation and other applicable data protection laws (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy notice.
- 11.5
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions, but this does not affect any right or remedy which exists apart from that Act.
- 11.6
Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
- 11.7
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
12. Intellectual property
- 12.1
All rights, including copyright, in this website and its content are owned by Daff & Dill Florist or its licensors. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything from this website for any purpose.
13. Trade marks
- 13.1
The word mark 'Interflora' is a registered trade mark owned by Interflora, Inc. in the United States. The Mercury Emblem is also a registered trade mark owned by FTD, Inc. in the United States. These trade marks protect Interflora's identity as the world's most trusted brand for flower and gift delivery. Interflora British Unit has licences to use both trade marks, and Daff & Dill Florist uses them under licence as an Interflora member florist. In order to protect the integrity of the brand, the trade mark 'Interflora' must always be used as an adjective. It must not be used as a generic term, a noun or a common verb. Any use of the 'Interflora' trade mark and the Mercury Man Emblem should be accompanied by an acknowledgement that the mark is a registered trade mark.
14. Shop account service
- 14.1
The Daff & Dill Florist shop account service (the 'Account') is provided as a complimentary feature for your personal use subject to these Terms and Conditions. In order to provide the Account we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Account and as described in our Privacy notice.
- 14.2
To register for an Account you must be eighteen (18) years of age or over.
- 14.3
When you register for an Account you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the 'Forgot password' link on the sign-in page.
- 14.4
If we have reason to believe that there is likely to be a breach of security or misuse of the Account or website, we may require you to change your password, or may suspend your use of the Account.
- 14.5
You must ensure that the details you provide on registration or at any time are correct and complete.
- 14.6
You must inform us immediately of any changes to the personal information that you provided when registering. Updates can be made at any time in the profile section of your Account. This will help us to ensure that the Service we provide is accurate and up to date.
- 14.7
Use of the Account is intended to assist with purchases made via the website. The Account must not be used for the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Gaining unauthorised access to other computer systems.
- Interfering with any other person's use or enjoyment of the website.
- 14.8
We reserve the right to decline to publish, or to remove, reviews or other material you submit to the website.
- 14.9
Whilst we take every reasonable precaution and care in relation to the Account, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of the Account, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Account will be uninterrupted or error free. Your use of the Account is entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Account.
- 14.10
Your access to the website and the Account may occasionally be restricted to allow for routine maintenance.
- 14.11
These Account terms operate in conjunction with the general Terms and Conditions of the website governing overall use and order placement. We are committed to protecting your privacy; further information is contained within our Privacy notice.
- 14.12
If you have any queries about your Account, please contact us using the contact details set out in section 7.
- 14.13
We have obligations in relation to your personal information under the Data Protection Act 2018, the UK General Data Protection Regulation and other applicable data protection laws. By registering for an Account and providing your details, you agree to us using information in the way set out above and in our Privacy notice. Where you provide information about other people (for example a recipient's address or a date you wish to be reminded of) you also confirm that you have the consent of those people to provide us with that information.
15. Social media terms of use
The following terms of use apply to anyone accessing or posting to Daff & Dill Florist's social media pages, and to Interflora British Unit's social media channels where you reach them from this website.
By using or accessing any of our social media pages, you agree to comply with these terms of use as well as the engagement rules defined by the individual social media platforms.
You must be aged 18 or over to post to our social media pages.
By posting to our social media pages, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload.
You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith, and that you have the right to post such content.
You agree not to post any of the following:
By posting to our social media pages, you agree to be respectful to other community members as well as our team.
We reserve the right to moderate content posted on our social media pages. Any posts not in line with these terms of use will either be deleted or not posted, at our sole discretion, and we reserve the right to remove or report any posts which could be deemed inappropriate or offensive.
Repeated violations of these terms of use may result in a user being banned or blocked from our social media pages and reported to the appropriate social media platforms. Any threats made against individuals or property will be reported to the police.
Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post. Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another's privacy.
We assume no liability for errors or omissions in any material on our social media pages.
For any content you post on our social media pages, you warrant that it is your own original work or, if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third party content, and you grant to Daff & Dill Florist a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and licence to exercise all copyright, publicity, moral rights and any other intellectual property rights with respect to any such content you provide.
We welcome feedback about our products and services. If you contact us about a complaint on our social media pages, a member of our team will endeavour to reply to and resolve your complaint in a timely manner. We have a zero tolerance approach to customers who use abusive or threatening language and will take action to protect our team, including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police.